Return Policy

At Quantum AI, we are committed to ensuring customer satisfaction. Please read our Return Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds. By using our services, you agree to this policy.

1. Eligibility for Returns

We offer returns under the following conditions:

• Digital Products: Due to the nature of digital products, all sales are generally final. However, if you experience technical issues or the product is not as described, you may be eligible for a refund or exchange.
• Physical Products: If applicable, physical products may be returned within 30 days of receipt, provided they are unused, undamaged, and in their original packaging.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Downloaded or accessed digital content.
• Personalized or customized products.
• Products purchased on sale or under special promotions.

3. Return Process

To initiate a return:

• Contact our customer support at innasamoylova705@gmail.com within the return window to request a return authorization.
• Provide proof of purchase and a detailed explanation of the issue.
• Follow the instructions provided by our support team for returning the product.

4. Refunds

Refunds will be issued once the returned item is inspected and approved. If your refund request is approved:

• Digital Products: Refunds for digital products will be processed within 7-10 business days after approval.
• Physical Products: Refunds for physical products will be issued once the item is received and inspected. Shipping fees are non-refundable.

5. Exchanges

In the case of defective or incorrect products, we may offer an exchange instead of a refund. To request an exchange, please contact customer support at innasamoylova705@gmail.com. Exchanges are subject to product availability.

6. Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a product defect or our error. We recommend using a trackable shipping method for returning items. We are not responsible for items lost during the return process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at innasamoylova705@gmail.com. We may request photos or other proof of the damage to process your request.

8. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy regularly to stay informed.

9. Contact Information

If you have any questions or concerns about this Return Policy, please contact us at innasamoylova705@gmail.com.

By purchasing our products or services, you acknowledge that you have read and agreed to this Return Policy.